FREQUENTLY ASKED QUESTIONS
Welcome to the Florala LLC (“we”, “us”, “our” or “our”) website. To enhance your shopping experience and answer frequently asked questions, we have developed the following FAQs. Please review them before using our website and services.

1. Order Processing
   Q: How long does it take for my order to be processed?
   A: Once you place an order, we will process your order and send a confirmation email within 1-3 business days. Processing time may vary depending on product availability.
2. Shipping Information
   Q: What shipping options can I choose?
   A: We offer a variety of shipping options, including standard shipping, expedited shipping, etc. The specific options and fees are displayed at checkout. Q: Can I track my order?
   A: Yes, once your order is shipped, you will receive an email with tracking information. You can use this information to track the package on the shipping service website.
3. Refund Policy
   Q: How do I request a refund?
   A: If you are not satisfied with the product you purchased, you can request a refund within 30 days of receiving the product. Please follow the instructions in our Refund Policy and contact us by email.
   Q: How long does it take for a refund to be processed?
   A: Once we receive your returned merchandise and inspect it, your refund will usually be processed within 5-7 business days. Refunds will be issued on the original payment method and may be delayed due to bank processing time.
4. Product Information
   Q: What if the product is not as described?
   A: If the product you received does not match the website description, please contact us immediately. We will provide a solution, including a refund or exchange.
5. User Account
   Q: Can I modify my account information?
   A: Yes, you can log in to your account and update your personal information at any time. If you forget your password, you can reset it through the “Forgot Password” link on the website.
6. Discounts and Promotions
   Q: How do I use a discount code?
   A: Enter your discount code on the checkout page and apply it to get the discount. Please note that some promotions may have specific conditions or expiration dates.
7. Customer Support
   Q: How do I contact customer support?
   A: You can contact our customer support team in the following ways:
   ●Email: aa@floralashop.com
   ●Phone: 3013135510
8. Frequently Asked Questions
   Q: Is the information on the website updated regularly?
   A: Yes, we will update the information on the website, including products, prices and policies, regularly. It is recommended that you check the latest information before using the website.
9. Applicable Law
   Q: Are there any legal terms for using this website?
   A: Yes, by using our services and this website, you agree to our terms and conditions. If you have any questions about these terms, please contact us in time.

Thank you for visiting Florala LLC. If you have other questions or need further assistance, please feel free to contact us! We look forward to providing you with excellent service.