REFUND AND RETURNS POLICY
Thank you for choosing Florala LLC (hereinafter referred to as “we” or “our company”). We are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, our refund policy is designed to help you resolve the issue. Please read the following terms carefully:

1. Refund Application
   ●Application period: You can apply for a refund within 30 days from the date you receive the product. We will not be able to process refund requests after this period.
   ●Application method: Please contact the customer service team via email (aa@floralashop.com) to apply for a refund, provide your order number and relevant information.
2. Return conditions
   To ensure a smooth refund, please follow the following conditions:
   ●Products must be in new, unused condition, with tags intact, and returned with the original packaging.
   ●Products will not be eligible for refunds if they are damaged, worn or used, or if they are customized products.
   ●All ​​promotional items, discounted items and end-of-season clearance items are not eligible for refunds.
3. Return Process
   ●Once your refund request is approved, you will receive a confirmation email with the return address and instructions.
   ●Please send the product back to the specified address with the original packaging. The postage is borne by the customer unless the return is due to our error (e.g., wrong item sent).
4. Refund Processing
   ●Once we receive the returned product and check its status, we will process your refund request within 5-7 business days.
   ●The refund will be returned to the original payment method, which may take bank processing time (usually 3-5 business days).
   ●Please note that shipping and handling charges are usually non-refundable.
5. Exchange Policy
   If you need an exchange, you need to apply for a refund in accordance with the above refund policy, and then you can place a new order on the website.
6. Special Circumstances
   For returns and refunds in special circumstances (such as damaged goods, wrong goods, etc.), please contact us within 48 hours after receiving the goods, and we will do our best to provide you with a solution.
7. Contact Us
   If you have any questions about our refund policy or need further assistance, please feel free to contact us:
   ●Email: aa@floralashop.com
   ●Phone: 3013135510

Thank you for choosing Florala LLC, we look forward to providing you with excellent products and services!